Hellopeter
Share Your Experience
AP
Alexis P

1 reviews | Active since Dec 2017

23 Dec 2017, 14:08

4 Random debits off my account incurred charges of R460 in total

Service was great at first ofcourse to get me to sign ,network is good too but the clientele really bad.we have a signed agreement for debit order to go off on the 25th of each month of only R269.i signed up Nov and they have debited me on the 24th Nov a day bfore pay day so ther was insufficient funds so bank charged me R115 telkom wanted to charge an additional R200.94 which I disputed an they credited .i also sent them my bank statement showing the bank charges incurred an then they debited again 1st Dec ,12th & 18th Dec each time charged R115 as no funds avail hence my date chosen is 25th .i have emailed an called an watsapped demanding R460 back as I am getin negative ratings from my bank for the overdrawn acc.Telkom also charged me a R700 refundable deposit before I cud even get this deal which they better refund .this is such shady service rendered by their billing dept an so many ppl complainin as they are ripping us off .i want my bank charges paid by Telkom

0
Replies (1)
AP
Alexis P's update09 Mar 2018, 07:53
Reviewer Update
Good morning I have still not been contacted to resolve this matter and to date I am still being ********** by telkom billing My money has not been refunded for the bank charges then end of Jan no debit order went off but only to have a double debit go off end of Feb of R538.now I received a march invoice stating R807 is going to be devoted 31st March .what is going on? And my debit order date is 25th why are the dates changing and the amounts getting higher Also my new bundle for March has depleted in the 1st wk of March and we never run out. When I try to contact telkom I get no assistance Pls can someone call me now an sort this account out urgently.