4 months without internet or phone

It has been 4 months since the last time I had a working phone line or internet service. I have been to any means possible to resolve the issue, and have called out about R3000 of airtime trying to resolve the issue. I have paid my bills but nothing. Just empty promises about techs contacting me within the next 24 hours, that has been said to me about 12 times. I have been in store about 20 times. About 15 different techs have visited my house only to pass the buck. This is the last possible step to hopefully resolve the issue. As far as im concerned, taking money and giving no service is *****ing.