1 reviews | Active since May 2014
4 MONTHS WITH NO RESPONSE
<p>4 months ago, yes, 4 MONTHS ago, I reported a fault regarding my ADSL. It turns out the cable was damaged and needs to be repaired. After numerous phone calls to my service provider and to telkom, this fault is STILL no resolved. So I am paying full price for WiFi and the ADSL line for nothing. </p> <p>Suppose this complaint will prove to be futile as well.</p>
Hi TheRealShamwari
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and ID number for the registered owner when possible. We will task our team to attend and advise . Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi TheRealShamwari
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and ID number for the registered owner when possible. We will task our team to attend and advise . Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
I sent an email regarding the above issue and there is still no imdication of a solution to this problem happening any time soon.
A contractor arrived 4 weeks ago and proceeded to cut up my drive way in preparation for installing a new cable. Well, that is where they stopped. They simply stopped work and have not returned in almost 4 weeks.
Everytime I complain I get given a time line which is never ahcieved. This is costing me money as I cannot utilise my ADSL services at home. It seems that this is only going to be sorted out in 2017?
I demand to know when is this problem realistically going to be rectified.
What is their/ your plan of action? They have already cut up my drive way, what other digging and cutting etc is still to take place? What rehabilitation work is going to take place, such as fixing my drive way etc!?
Why does one have to resort to emails and complaints to try and get answers???!!!
Seriously Telkom, when is this going to put to bed? Enough is enough!
I sent an email regarding the above issue and there is still no imdication of a solution to this problem happening any time soon.
A contractor arrived 4 weeks ago and proceeded to cut up my drive way in preparation for installing a new cable. Well, that is where they stopped. They simply stopped work and have not returned in almost 4 weeks.
Everytime I complain I get given a time line which is never ahcieved. This is costing me money as I cannot utilise my ADSL services at home. It seems that this is only going to be sorted out in 2017?
I demand to know when is this problem realistically going to be rectified.
What is their/ your plan of action? They have already cut up my drive way, what other digging and cutting etc is still to take place? What rehabilitation work is going to take place, such as fixing my drive way etc!?
Why does one have to resort to emails and complaints to try and get answers???!!!
Seriously Telkom, when is this going to put to bed? Enough is enough!