4 months waiting with incorrect router supp****

Gooday<br> <br> Once again after nearly 4 months &numerious calls, emails & complaints I'm still waiting for telkom to replace the incorrect router Huawei b593 that was supp**** instead of the huawei B315 that was supose to be supp****.<br> <br> everytime I speak tontelkom over the last 4 months they assure me they will deliver the correct router but nothing happens...no follow up no calls, they always quickly closing the case but nothing gets done case no ***4..<br> <br> How can you close as case when nothing has been done to resolve it?? they keep closing the case on there own & I have to keep opening it again...4 months thus has gone on..<br> <br> Next i will have to get the media involved & to prove the incomptence &use my legal wise lawyers to resolve this in court cos of all the inconvenience & empty promises made by Lungile shabalala who initially gave the wrong router & the call centre who do nothing about sorting the issue out..