4 months to move a phone line and still no help

I Moved in to my new home on the 24 th of march 2015. I went onto the Telkom website on the 2 march 2015 to do the online 'Moving lines' application. I waited about 2 weeks and I heard nothing, so on the 16th march 2015 I Called Telkom to see what was happening with my order. They said they had nothing under my account to move lines. My though is what is the point of having an online application services that doesn't even work. anyways after holding 96 mins and being bounced between different call centre agents I finally started speaking to someone that took my information down. He said i will be contacted. Then around mid April someone from Telkom phoned and said I could not get 10 mb/s I could only get 4m/s which i said i was happy with, and I asked him when I will be getting my line installed, he said someone would phone in the next 2 days nothing. i have been phoning into Telkom nearly every 2 days of may to try get some resolution on this matter. again being put through to sales then technical and back and forth. The Telkom call centre is a joke. i have still being paying every month for no service. I don't want to fight, I would just like to have the service im paying for...