4 Months to migrate a line, and still waiting

I have a Vumatel fibre/Telkom ISP line. I moved out of my house on the 27th June and on the same day did a migration request for the line to be migrated to my new address. It is now almost 4 months to the day, and my line has still not been migrated. I've been sent from one department to the next, my landline has since been cancelled (incorrectly), then I was charged for a re-installation of a line that Telkom incorrectly cancelled. and here I am, still no migration of a line, Telkom has no problem taking my money every month for a line that I have no access to! I don't know how difficult it is supposed to just do a migration of a line!??