4 months still no repairs or feedback..worst ever

after my first complaint on this site a got a reply from Telkom asking for my landline number so they could investigate when my service has not been working since june. Zulfa the so called ops specialist was given my number on the 31/08 and now more than two weeks later still no response, how disappointing, such disgusting service. to add insult to injury I am still paying for my Telkom account and my adsl internet service even though it has not worked in 4 months. CAN SOMEONE PLEASE FIX THIS LINE IMMEDIATELY, with customer service like this, its no wonder Telkom stores are closing.