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shaun S

1 reviews | Active since Feb 2015

16 Feb 2015, 18:48

4 Months!!!! STILL NO INTERNET!!!!

Early November 2014 i app**** for a telephone so that i can apply for adsl line via another isp! To my suprise that did not take more than two weeks for the line to be installed!<br> <br> Isp told me 27 working...and after 27 working days nothing happend - Isp sed that telkom still havent given them a port for me! Ive later learned from speaking to so many consultants that telkom actually reserves port for themselfs and does not easily give them to isp when there a few!<br> <br> I then decided to rather use telkom and cut out the middle man! But to apply for another line by them - they first had to cancel the isp's request, which took another month! <br> <br> Eventually when it was released i app**** by the walk in centre - after 3 weeks the order was dropped for no reason! (No one contacted me to let me know!<br> <br> 2nd attempt i app**** via call centre - after 3ks it was dropped again!!! <br> <br> 3rd attempt i app**** via walk in centre again: AND IM STILL WAITING! ALL THE AGENTS TELL ME THAT THEY WILL GET BACK TO ME! BUT NEVER DO! <br> <br> IM ALSO NOW PAYING FOR A VOICE LINE IM NOT USING!<br> <br> WHAT HAPPENING TELKOM?<br> <br> ***<br> [Email Removed]

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Replies (1)
Telkom
Telkom's reply17 Feb 2015, 09:30
Official
Hello shaun1226,

Thank you for alerting us of this matter. Apologies for all inconveniences caused.

Kindly note that we have escalated this matter to our Technical Team for further assistance. Feedback will follow Ref: SM89719

Kind Regards
Tebogo Nash
Telkom Social Media