4 months passed - No action

On 2 Jan 2018 I visited Telkom Direct Store in Kenilworth Centre Cape Town and requested that my service be downgraded from R599 package to 10Gb + 10Gb service. I was given a reference number. After receiving monthly accounts with no change I contacted Telkom call centre on 19 Mar 2018 and was issued with a dispute ref. I was promised that someone would contact me within 2 weeks. No one contacted me and I contacted the call center twice during April 2018. I was told that the dispute was not dispatched to the specific division therefore it did not get attention. I was told that no new reference numbers for my calls can be given as a dispute has been logged. I was also told that someone will contact me within 48hrs. Once again no contact from anyone and I called Telkom call centre again on 2 May 2018. I asked to speak to a manager and was put onto a Supervisor named Primrose. I explained the whole story to her. She promised to look into it and to see that I get contacted within 48hrs. She gave her email address. By 16 May 2018 still no communication from Telkom. I emailed Primrose on 16 May 2018. Today is 19 May 2018 and still no response. I emailed her again today. Could you please investigate and resolve as a matter of urgency.