1 reviews | Active since Jun 2016
4 Months of endless complaints
<p>I have had this problem regarding an incorrect cancelation of a service, and trying to reactivate it for the last 4 months. I have begged, pleaded and threathend Telkom. But clearly they feel that they are to important to have contact with their customers. I have posted it on Hello Peter, Facebook, Contacted their Call Centre, Emailed them, Chatted on their Website, I have tried every single avenue of communication - and the response : i Esmeralda, REF: AI ********** has been escalated to my manager so that he can get one of our Mobile consultants to contact you asap, thanx. ^IW </p> <p>Over and Over and Over again. Yet there is never contact from anyone, and clearly their esculation process doesn't work because really after 4 months - surely someone must have recieved the esculation by now. </p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Retentions Team.
Your reference number is ***0.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Retentions Team.
Your reference number is ***0.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Well that has really been no help at all, same old same old really. I get promised that my qeury is sent on again and that something will happen. Well this is the same type of reply over and over and over again. Can someone who can actaully help fix this please contact me urgently
Well that has really been no help at all, same old same old really. I get promised that my qeury is sent on again and that something will happen. Well this is the same type of reply over and over and over again. Can someone who can actaully help fix this please contact me urgently
I can't believe it. After I posted this on Hello Peter about Telkom again, I was finally phoned by an agent. Informing me the same old story - Someone will get back to me, the matter has been escalated. Has the matter taken the escalator down to hell - headquarters of Hellkom ? Because that was last week, and I still haven't heard a single word further
I can't believe it. After I posted this on Hello Peter about Telkom again, I was finally phoned by an agent. Informing me the same old story - Someone will get back to me, the matter has been escalated. Has the matter taken the escalator down to hell - headquarters of Hellkom ? Because that was last week, and I still haven't heard a single word further
Still nothing - I cannot believe that your service is this bad
Still nothing - I cannot believe that your service is this bad
Thank you for finally resolving. However since it took me 5 months of constant complaining, begging and pleading, I can't really give a compliment. You didn't do anything that warrents a compliment, all that happened is that finally someone fixed the mess that someone else made in May.
Thank you for finally resolving. However since it took me 5 months of constant complaining, begging and pleading, I can't really give a compliment. You didn't do anything that warrents a compliment, all that happened is that finally someone fixed the mess that someone else made in May.