4 months later problem got worse despite numerous calls

I UNFORTUNATELY HAVE A CELLPHONE CONTRACT WITH YOU I HAVE TAKEN IT OUT IN JULY 2017 & I HAVE HAD NOTHING BUT PROBLEMS I WAS IN THE MITCHELLS PLAIN PROMENADE BRANCH. I WAS TOLD MY ACCOUNT WOULD NOT BE DEBITED IN JULY 2017 BUT IN AUGUST 2017 & I WAS OK WITH THAT LAST DAY OF THE MONTH. I THEN CALLED IN ON THE 26TH AUGUST 2017 WITH A SIMPLE REQUEST CHANGE BY DEBIT DATE TO THE 25TH OF EACH MONTH STARTING IN SEPTEMBER 2017 MY ACCOUNT NEEDS TO BE DEBITED ON THE LAST DAY OF AUGUST 2017 AS DISCUSSED I WAS NOT DEBITED I CALLED AGAIN THE 2ND SEPTEMBER 2017. I WAS THEN INFORMED THAT THE STORE GOT MY ACCOUNT NUMBER WRONG (NOT MY PROBLEM) THEY MADE IT MY PROBLEM AS I HAD TO GO TO THE BANK I WAS FURIOUS BUT I WAS ASSURED MY ACCOUNT WOULD BE DEBITED ON THE 25TH SEPTEMBER 2017 EVEN GOT A TEXT TO SAY I WOULD BE DEBITED ON THE 26TH OF SEPTEMBER AS THE 25TH WAS A PUBLIC HOLIDAY. ANYWAY I WENT TO THE BANK ON THE 8TH OF SEPTEMBER I CALLED IN ON THE 9TH TO MAKE SURE MY PAYMENT WAS RECEIVED & MY ACCOUNT WOULD BE DEBITED IN THE 25TH OF SEPTEMBER I WAS ONCE AGAIN ASSURED IT WOULD. THE 26TH CAME & WENT NO DEBIT I CALLED AGAIN THEN I WAS TOLD IT WOULD ONLY TAKE EFFECT IN OCTOBER & I MUST GO INTO THE BANK I CALLED NUMEROUS TIMES REQUESTING MANAGERS THEY WHERE ALWAYS ON ESCALATIONS ( I WONDER WHY) BUT THEY NEVER CALL BACK EITHER EVENTUALLY SOMEONE LOGGED A CASE I WAS TOLD I WOULD GET A CALL WITHIN 2-72 HOURS AS BY NOW I WAS SO FURIOUS & I CANNOT GET INTO A BANK WITH THE HOURS I WORK NOT SURPRISINGLY I RECEIVED NO CALL TWO WEEKS LATER I RECEIVE A TEXT SAYING MY ACCOUNT WILL BE DOUBLE DEBITED WITH OCTOBERS AMOUNT THIS WAS ON THE 13TH OF OCTOBER THE DEBIT RETURNED THEN I STILL GET A TEXT TO SAY MY QUERY HAS BEEN RESOLVED . NOTHING WAS RESOLVED!!! ONLY MORE PROBLEMS. I CALLED AGAIN MANAGER I SPOKE TO A CHRIS ODERI OR SOMETHING WAS SO RUDE HE HAS NO CUSTOMER SERVICE S****S & TOLD ME THAT IF I HAD MADE THAT PAYMENT AT THE BANK LIKE THEY TOLD ME THEN THIS WOULD NOT HAVE HAPPENED THOSE WERE HIS WORDS. SO THEN MY ACCOUNT WAS SUSPENDED I LEFT IT BE I CANT GET INTO A BANK. THEN CAME THE 20TH OCTOBER 2017 I RECEIVE A TEXT THAT MY ACCOUNT WILL BE DEBITED ON THE 25TH OF OCTOBER 2017 WITH A CRAZY AMOUNT TURNS OUT THAT I WAS MISINFORMED ABOUT DATA ALSO IN THE STORE THAT DATA DOES RUN INTO OUT OF BUNDLE I WAS ASSURED IT DOESN'T. SO I CALL IN AGAIN TO CONFIRM THEY TELL ME THE REQUEST WAS ALREADY SENT TO MY BANK I KNOW IT GETS DONE A FEW DAYS IN ADVANCE SO I WAS FINE WITH THAT I ALSO QUERIED SOME OTHER THINGS WITH THIS MANAGER LADY WHO SAID SHE OR BACK OFFICE WOULD CALL ME WHICH DIDN'T HAPPEN AGAIN. SO TODAY 25TH OCTOBER 2017 I CALL IN SIMPLE REQUEST WHAT TIME WILL THE DEBIT COME OFF JUST TO HAVE AN IDEA AS TO WHEN MY SERVICES WILL BE REINSTATED ONLY TO BE TOLD MY DEBIT ORDERS WHERE CANCELED I DIDN'T CANCEL IT. SO THEN I CALL BACK AGAIN I NOW NEED A NUMBER FOR HEAD OFFICE I CALL THE NUMBER THEY GAVE ME & IT DOESN'T EXIST. SO I THEN GO INTO THE STORE IN ADDERLEY STREET CAPE TOWN THEY TELL ME THE DEBIT ORDER ISN'T CANCELLED BUT THEY DON'T DEBIT ACCOUNTS THAT IS BEHIND I MUST GO INTO THE BANK. IT ISN'T MY FAULT THE ACCOUNT IS BEHIND THEN THEY GET ME ON THE PHONE THIS WOMAN SAYS THE ACCOUNT IS WITH COLLECTIONS & THEY DEBIT RANDOMLY AS THEY PLEASE NOT A SPECIFIC DATE (AGAIN NONE OF THIS IS MY PROBLEM) SO NOW WHAT. THIS IS SUCH A PATHETIC EXCUSE FOR A SERVICE PROVIDER I GOT NO JOY IN THE PAST 4 MONTHS I HAD THIS ACCOUNT I REGRET THE DAY I WALKED INTO THAT STORE. I REALLY HOPE I GET A RESPONSE THIS TIME I JUST FEEL I WANT THIS ACCOUNT CANCELLED & YOU CAN TAKE THIS PHONE BACK THE THING OVERHEATS & IT SHOULDN'T DO THAT STARTED GETTING HOT IN THE FIRST MONTH THAT I HAD IT.