1 reviews | Active since Jul 2017
4 Months later and still no clarity on my order
<p>I have had the WORST experience with Telkom, I would not recommend them to my worse enemy!!</p> <p> </p> <p>I placed an order online on 24 March 2017, a week later i called telkom, they have no record of my order, i then placed an order over the phone on 5 April 2017. I ordered a 4mbps uncapped adsl line. They scheduled about 5-6 appointments - my wife had to take leave for these days, nothing was done, what a waste of her leave!! Once the technician never pitched, once a guy came, looked at the telkom box and said oh this is a problem and he left, once the technician phoned and said he cant come because its raining. Finally a decent technician came - he looked around and said there is no under ground cabling he needs to log a call and then telkom must come instal the cabling. We call every week, we message on facebook and dont get any clarity, we were told the cables were ****** - this is now resolved. I honestly feel like telkom doesnt care, if this is the service i get now i can only imagine how bad it will be when i am an actual customer! All i want to know is when my installation will be done and have them stick to their word for a change!THANK YOU FOR NOTHING TELKOM!!!</p>
Good day Shawn,
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Shawn,
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
