SB
Shawn B

1 reviews | Active since Jul 2017

18 Jul 2017, 13:55

4 Months later and still no clarity on my order

<p>I have had the WORST experience with Telkom, I would not recommend them to my worse enemy!!</p> <p> </p> <p>I placed an order online on 24 March 2017, a week later i called telkom, they have no record of my order, i then placed an order over the phone on 5 April 2017. I ordered a 4mbps uncapped adsl line. They scheduled about 5-6 appointments - my wife had to take leave for these days, nothing was done, what a waste of her leave!! Once the technician never pitched, once a guy came, looked at the telkom box and said oh this is a problem and he left, once the technician phoned and said he cant come because its raining. Finally a decent technician came - he looked around and said there is no under ground cabling he needs to log a call and then telkom must come instal the cabling. We call every week, we message on facebook and dont get any clarity, we were told the cables were ****** - this is now resolved. I honestly feel like telkom doesnt care, if this is the service i get now i can only imagine how bad it will be when i am an actual customer! All i want to know is when my installation will be done and have them stick to their word for a change!THANK YOU FOR NOTHING TELKOM!!!</p>

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Replies (1)
Telkom
Telkom's reply20 Jul 2017, 10:37
Official

Good day Shawn,

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team