AL
Adriaan L

1 reviews | Active since Jun 2016

01 Jun 2016, 05:29

4 months later and account still not cancelled.

<p>I needed to cancel a Telkom Mobile account as the new area we moved to does not fall under Telkom Mobile "fantastic" coverage. I phoned the call centre and they advised me to do it instore as the cancellations department is not that efficient. I went to the Baywest mall branch where I was helped by efficient staff, who provided me with a case number.</p> <p>The words from the clerk at the Telkom Store. " Phone them in a week or two to find what's happening " as they like loosing paperwork in the back-office, since then 3 months has passed and still no word from Telkom and my debit order is still going strong. I have sent 52 emails requesting updates nothing, I don't bother phoning anymore as it just ruins my day.</p> <p>But then again it's Telkom......what was I thinking to even sign a debit order. </p> <p>Case: ***4</p>

0
Replies (2)
Telkom
Telkom's reply01 Jun 2016, 17:10
Official

Good day Takula

Thank you for making contact with us. Please e-mail us at *** with your ID number, affected telephone number and contact details for our consultants to assist.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

AL
Adriaan L's update16 Sept 2016, 06:05
Reviewer Update

The incompetence in Telkom amaze me every day. 3 months after the confirmation of a closed account another debit order. And an amount that relates to 3 months payment.

How do I resolve this without being the bad guy?