4 months and waiting for cancellation
<p>On 13/12/2016 I sent an email cancelling my Telkom line. I received an email acknowledging receipt. I have never heard anything since and am still being charged monthly.</p> <p> </p> <p>In mid March 2017 I complained on HelloPeter about that. I received an email from Celiwe and sent all the information requested on 16/3/2017. I haven't heard anything since and am still being charged monthly.</p> <p> </p> <p>Telkom's customer service in this matter is the worst I have ever experienced. </p>
Good day James,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day James,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Telkom still has not responded - Ref AI ********** - (as if thats actually going to make anything happen?)
I sent an email cancelling my line on 13/12/2016 - thats 5 and a half months ago. ***? It's still not cancelled.
On 10th March Noleen from the Telkom Social media team sent me a message saying that the matter has been escalated to the cancellation team and I would be provided with feedback. Guess what - nothing has happened. I have been given no feedback.
On 20th April Busi from the Telkom social media team sent me a message saying the matter has been escalated to the cancellation team and I would be provided with feedback. Guess what - nothing has happened. I have been given no feedback.
I didn't know that such *********** service existed.
Telkom still has not responded - Ref AI ********** - (as if thats actually going to make anything happen?)
I sent an email cancelling my line on 13/12/2016 - thats 5 and a half months ago. ***? It's still not cancelled.
On 10th March Noleen from the Telkom Social media team sent me a message saying that the matter has been escalated to the cancellation team and I would be provided with feedback. Guess what - nothing has happened. I have been given no feedback.
On 20th April Busi from the Telkom social media team sent me a message saying the matter has been escalated to the cancellation team and I would be provided with feedback. Guess what - nothing has happened. I have been given no feedback.
I didn't know that such *********** service existed.