4 months and landline still not working

I reported my line faulty on 30 January and despite going to the Telkom stores numerous times have not been able to get my line fixed. But my account was debited like clockwork every month., Until 15 April when I reported it on Twitter and finally got a response saying that the fault is escalated.... ONCE AGAIN. One month later, still no feedback.<br> The amounts I paid was credited to my account (not refunded) but that doesn't make up for the money I lost because I work from home and I lost a big contract I was working on for months because of this problem.<br> I am pass angry.<br>