1 reviews | Active since Aug 2010
4 Months and Incomplete Installation - Disgusting/ Pathetic Service
<p>We ordered a new telephone line on our property in Jan 2017 (upper level apartment). A technician came out to do the installation, worked for a few minutes and said he was going to test the box outside. Took his things and never returned. We have been to the Telkom store over 20 times for an update, have made endless calls to the call centre and have just been passed from pillar to post with no explanation. I have written to Telkom via their website about 1 month ago and to date they havent responded. Not a single person can provide any feedback as to why its taking them 4 months to install a line on a property that has an exisiting line that works? I need the line installaton completed as i have my 70 year old aunt living alone without any form of telecommunication! </p>
I dont want a generic response but for this matter to be fixed/ dealth with/ installed and closed off.
How can youll take money from people (we had to pay +/- R800 deposit) and make us wait 4 months to install a line?
I dont want a generic response but for this matter to be fixed/ dealth with/ installed and closed off.
How can youll take money from people (we had to pay +/- R800 deposit) and make us wait 4 months to install a line?
Hi,
Its the 19th May and still no feedback or update?
Do youll intend completing this installation in 2017 or 2018?
I dont think youll understand the urgency of this matter!
Hi,
Its the 19th May and still no feedback or update?
Do youll intend completing this installation in 2017 or 2018?
I dont think youll understand the urgency of this matter!
Hi, can you openly reply on the platform (apart from requesting sensitive info EG, ID Numbers). This doesnt help as i pointed out this has been going on for 4 months. I was told the very same a few months ago and was advised that the cables was eventually sorted out. If so, why wasnt the installation completed? Furthermore this doesnt make sense, on the property is a double storied home, The lower level has a fully functional phone with TELKOM, so this should be straight foward for the upper level installation as its on the same property. I need an ETA as to when this is going to be completed! Enough with the excuses!
Hi, can you openly reply on the platform (apart from requesting sensitive info EG, ID Numbers). This doesnt help as i pointed out this has been going on for 4 months. I was told the very same a few months ago and was advised that the cables was eventually sorted out. If so, why wasnt the installation completed? Furthermore this doesnt make sense, on the property is a double storied home, The lower level has a fully functional phone with TELKOM, so this should be straight foward for the upper level installation as its on the same property. I need an ETA as to when this is going to be completed! Enough with the excuses!
I posted my original ad on the 09/05/17 and it has taken you 4 weeks to tell me its a cable problem? I have responded and told you that Telkom advised its been sorted so i dont understand why the installation hasnt been completed yet? Youll have taken almost R1000.00 as a DEPOSIT and have not provided a service 4 MONTHS LATER? I need this installation completed ASAP as we need a phone to link the alarm system! Clearly youll have no thoughts about safety or concern for the elderly! I need this matter escalated and dealt with as the service has been nothing short of **********.
I posted my original ad on the 09/05/17 and it has taken you 4 weeks to tell me its a cable problem? I have responded and told you that Telkom advised its been sorted so i dont understand why the installation hasnt been completed yet? Youll have taken almost R1000.00 as a DEPOSIT and have not provided a service 4 MONTHS LATER? I need this installation completed ASAP as we need a phone to link the alarm system! Clearly youll have no thoughts about safety or concern for the elderly! I need this matter escalated and dealt with as the service has been nothing short of **********.