SF
Sean F

1 reviews | Active since Feb 2011

02 Jul 2015, 00:46

4 Months and counting for a line

Hi<br> <br> I have been waiting FOUR MONTHS for a telkom voice line. <br> <br> When I stand in front of my flat's door, I can see the telephone line going int the flat two doors down the passage from me, I can see the telkom lines going into the flats below me, I can see the properties that have telkom fibre across the street from me and still, despite being promised a telkom voice line within 21 working days, I am still waiting for someone to physically draw a line from the block's db to my flat. I've had two technicians here who couldn't do it. One was surprised theres no line in my flat (why else would you need installation??) and the other said his ladder was too short and telkom needs to install infrastructure on my floor (despite other people on my floor enjoying adsl). I have complained on the phone, telkom's site, twitter, facebook, lets see what happens now<br> <br> I read telkom's customer base is dwindling and it's no wonder. It's near impossible for me to become an angry client, I cant even become a client!!<br> <br> 4 months<br> 17 weeks<br> Half a human pregnancy minus two weeks<br> R750 installation and R800+ monthly in revenue for telkom not collected, and spent on their competition<br> A pain in my btt

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Replies (1)
Telkom
Telkom's reply02 Jul 2015, 08:32
Official
Hello seanfr,

We sincerely apologize for the delay.

Please be advised that your query is still under investigation and we will contact you with feedback.

Your reference number is SM116743
Regards,

Arnold Madisa
Telkom Social Media Team
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