4 months and counting

I live in Gauteng and dont have reception, telkom's technicians agree, they've been to my house twice. Telkom's customer service however feels I should keep on paying for my phone (R6k) even though they can cancel my contract? To date this has been dragging on since October. Every time I phone the call centre on an update I am assurred that someone would get back to me, yeah right?!? I am going to involve the papers, the customer protection commission and my legal team as Telkom is in breach of contract. Telkom still refuses to rectify the situation and just keep igoring my calls and requests. Honestly, are you charged for the tyres when your new car doesn't work? Telkom is the worst service provider I have ever dealt with...