4 MONTHS AND COUNTING.

Lets try and do this one more time.<br> in the month of Feb 2015 i re-new my contract from a Samsung Note2 to a Sony Z3.<br> after having the handset for 1 month it fell and the screen shattered into pieces. i went back to Telkom direct store*tds* to apply for a new contract and was told by Chad(mobile specialist) not to so that and wait 1 month to do a replacement deal. since then *March* i have spoken to Chad, Nicky, Gail and Emile (store manager)i have been paying this Sony Z3 contract since Feb and according to the system i have only been paying for 2 MONTHS. i am STILL waiting on various managers to sort the @#$%$ problem out.<br> when am i getting my new phone and when is ANYBODY getting back to me.<br> i have driven numerous times up and down to the store and getting the same answer.... sorry its not yet fixed, and i have to move along.<br> when the above mentioned staff see my entering the store they turn their backs, i hope its in shame for all the lies and empty promises they have been making. <br> <br> when can i expect a response!!!