4 Months after cancellation they are still taking my money!!

I sent a Cancellation request through the first time in April 2017, I then resent the same cancellation email numerous times in the hope that it would finally get done and requested a refund!

I was sent a email saying it has been cancelled, no mention of my refund request. And after that they still continue to debit my account.!!!!!!!! This is ridiculous and dishonest!

Telkom has the worst customer service i have ever experienced!