4 Month old issue still not resolved

I have complained here previously and thought this issue was now resolved, however received my bill last night and I am again billed for something I do not have, backdated to November, which leaves me with a balance due of over R2400. Please check your information. I logged a request online last year November to relocate my existing landline to my new premises, on 1 December. This was logged incorrectly by Telkom as a order for an addidtional or new service, and was supposedly installed on 9 November? Where???? I called two days after logging the original order, and the lady at your Call Centre informed me the order was logged incorrectly, and she will cancel that order (***) and logged the correct relocation order (***), which was installed on 1 December. I previously called about this incorrect order and the amount was reversed from my account, now I am being billed again and being backdated to November. Sort this out immediately, I will not pay this bill and wait for you to reverse it off my account. I am seriously considering cancelling everything with Telkom. Pathetic!!!!