4 month cancelation process

<p>I went to the Telkom branch in Four-way Mall early in October to cancel my contract as it was the last month. I went and checked up on the process for about 3 weeks only to be told that the paperwork had been lost. Which I got over as it happens. I filled in the new paperwork on the 24th October and checked up every few days and was told it takes about a month and they will call me, I only got calls to upgrade no cancelation call. I called customer service on the 21st December and was told by Engel that she will escalate the matter and call me back in 72 hrs. She never did. I called today 12th January and spoke to Philile who wasn't very helpful, I asked for her manager and was kept on hold for 45minutes I was then told the manager is busy at which point I went to the Telkom store and they resent the paperwork to her as she for some reason couldn't find it even though it was there. I was then put on hold for a further 45minutss and then the call was dropped. I called back and spoke to Isaac who I had to retell the information to as he couldnt transfer me to Philile. He had me on the phone for over an hour, most of it on hold. As he tried to get the problem sorted with his team leader after being on hold for about 30minutes he told me he would call me back, 2 hours later I called customer service again and spoke to Ayanda who could do nothing but escalate the matter as her team leader was busy too. This has been a 4 month process and no one seems able to help I keep getting the same answers and no results. I was told that the amounts will be back dated that doesnt help me!!! This is not the first time I have had problems with Telkom they are extremely useless and refuse to help. Took them 30 minutes to open a contract for me and months when I want to close. Horrible horrible service do not use them!!! Telkom is the worst only after money. </p>