4 Meg uncapped internet capped at 250gig

<p>Telkom has been okay up until now. I had a 4 meg line installed to my house a year and a half ago under the idea of it being uncapped 20/06/2016 was the day they started soft capping me. I was on YouTube when this happed. They dropped my line speed from 4 Meg to 376kbs which means my Dl speed only goes up till 40kps per second where I normally was at 400kps per second. Logged a complaint and today 21/06/16 they called me and said there is nothing wrong with my line but they can see I downloaded about 260 gigs and it might be that I soft capped. The person on the phone was very condescending and asked me if I read my contract about soft capping and I said yes but I was expecting to be soft capped at 400 gig and my speed would have been dropped to a 2 meg line witch was fine with me but 376 kips is just too slow. This person even said that he could let a technician come out to my house and check for problems but if there is none then I am liable for the bill and he would also get in trouble for sending a technician.</p> <p> A YouTube vid can only be played at 144p quality without buffering and at that quality it looks like utter **** especially if you are looking for detailed instruction vids. I also pay for the do gaming bundle and it’s not working on steam, steam is also soft capped now and I can’t play online games/download updates or buy online as well due to it being so slow.</p> <p> They sent me an SMS saying that my complaint has been resolved but no call from the internet department. Atrocious service! Uncapped… don’t make me laugh soft cap a better word for this service </p>