EL
Eben L
1 reviews | Active since Aug 2009
23 Mar 2016, 11:04
4 Meg ADSL-line only delivers less than ONE meg
My acc nr: ***. At the beginning of February we were supp**** by Telkom with a 4 meg ADSL line in Stellenbosch. Right from the start the line speed stay below ONE meg. After very long hours on the telephone with the support centre, the speed stay below ONE meg. Why must we pay for a 4 meg line and the speed is below ONE meg?? Telkom must learn to deliver service that the customer pay for. With that speed we need a refund from Telkom - we can't pay for something that we did not receive.
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Telkom's replyOfficial
23 Mar 2016, 14:11Hello tollie,
Thank you for making contact with us and brining this to our attention.
We have interrogated the line and the test results indicates that the account is in arrears and the ISP account is inactive. Please advise the registered line owner to make payment when possible. We have also tasked our accounts team to investigate and advise as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
We have interrogated the line and the test results indicates that the account is in arrears and the ISP account is inactive. Please advise the registered line owner to make payment when possible. We have also tasked our accounts team to investigate and advise as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply23 Mar 2016, 14:11
Official
Hello tollie,
Thank you for making contact with us and brining this to our attention.
We have interrogated the line and the test results indicates that the account is in arrears and the ISP account is inactive. Please advise the registered line owner to make payment when possible. We have also tasked our accounts team to investigate and advise as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
We have interrogated the line and the test results indicates that the account is in arrears and the ISP account is inactive. Please advise the registered line owner to make payment when possible. We have also tasked our accounts team to investigate and advise as soon as possible.
***
Regards
Keagan
Telkom Social Media Team