1 reviews | Active since Mar 2015
4 Mbps Line
My land line number is ***. I had a 2 Mbps Uncapped line with you for about 2 years where my download speed was between 230 Kbps to 235 Kbps. I app**** for the 4 Mbps 20GB Capped line now on Saturday 6 June 2015 and was activated on Monday 8 June 2015. Now my download speed is only 265 Kbps to 275 Kbps. My sister has a line installed at our home same house as well on for 4 Mbps Uncapped and there speed is at full at 397 Kbps to 425 Kbps. I called your call centre several times with no success in my speed increading. If this is not fixed and I do not get the same speed by latest the 18 June 2015 I will cancel my account with telkom with immidiate effect and move servive providers.<br> <br> Please send feedback if nit another complaint will come.<br> <br> My email address is [Email Removed] and can call me on my cell after 16:00 on ***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM117292.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM117292.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Best regards,
