4 MB Line only getting 1MB

Fault reported on Saturday only getting 1MB speed...... Call closed on their side on Monday..... Should the person logging the fault not clear it?? line to this time is still speedtesting at 1MB (Or Under....)...... Had to log a new call as existing fault had been closed without my approval... Pathetic... Line dropping and still testing at 1MB and considering I am paying for a 4MG line...... I am not paying for this upgraded service as I have not seen it.<br> <br> Contact me or lose me as a customer... OH YES I also app**** for a Cell Contract and am still waiting for a response to that... (Refer to previous HP ) Might as well go cellular where I now I'm going to get *****ed as well... Wake up So much moaning and complaining but absolutely no service pathetic.