4 HOURS OF WAITING

****ing ***********! First I've been holding on and waiting for two hours, only to be cut off when my call was answered, phone back again, half an hour of waiting, and guess what, another cut-off. Now I've been holding on for an hour and still no answer...One would think that you actually want people to speak to your retentions department for reactivations, but clearly you don't give a **** whether or not you loose customers...