4 fault calls logged with no resolution

Id like to share my unhappy experienced in hope that Telkom does something about this as i cannot go on like this for much longer. I have logged 4 fault calls and they keep on being closed with the issue not being fixed, this is really unacceptable and has taken up so much of my time to try get it resolved. Each time i call for a follow up i am told it was closed and they dont know why it was closed. What really got me extremely angry was getting a call today to say it was being looked into as we speak, 15 minutes later i see an openserve technician parked accross my road and when approached was told that he is not here for my fault, his voice sounded exactly as person i was on the phone with, including my road being a very remote road, way too coincidental (vehicle Reg: DZ74HX GP). How is it that i spend so much money every month with Telkom and have to beg to get my line fixed. Its been nearly a month, this is just disgusting. My number is ********** 588