4 Different responses to ONE problem

My Telkom email address was deleted by Telkom during Friday 21 August. I didnt know this and contacted the call centre on 24/8. Summary of discussions on Monday 24/8 and Tuesday 25/8:<br> Monday:<br> Agent 1 - There are a lot of problems with telkom email addresses and they are working on it. Dont worry, it will come right.<br> Agent 2 (I phoned 10 minutes after Agent 1 conversation) - My email address has been deleted due to a network problem at Telkom, on Friday. Agent re-installed it. What about all the mails from Friday? No problem, I will get them all - it will just be a bit slow.<br> Tuesday<br> Agent 3 - I received an error message and queried it. Agent advised me to change the server details on my side. What about all the emails since Friday that I still haven't received? No problem, they will all come in - just slowly.<br> Agent 4 - I still get the error message. Will now escalate to the internet technical area. Sorry, there is no reference number. What about my emails since Friday? No, I wont receive them at all because my account was deleted. How can I expect to receive emails sent to an account that didn't exist on the Telkom server? <br> Silly, stupid me to have actually believed what I was told