4 days without a working phone

<p>My phone was ****** on Saturday, 29 July. On Sunday, 30 July, I went into the Telkom Mobile store at Sandton City to get a replacement sim card. They were unable to assist due to "system problems". I went into the store again on Monday 31 July, when they issued me with a replacement sim. However, it is still not working. All I get is a "Your account has been blocked..." message.</p> <p> </p> <p>I called the contact centre 3 times subsequently and in all cases, they were unable to advise why my account was blocked, let alone resolve it. Call Centre agents and Store representatives are completely cluless. Not one has been able to assist or at least advise a way forward: The call centre just refers me to the store and the store just refers me to the call centre</p> <p> </p> <p>It is now 4 days since my losing my phone and I still have no working sim card. I rely on my phone as my only means of communication so this is a significant impact for me. Telkom Mobile has generally been good in terms of service, etc., but this time it's a complete failure. I have no idea how to resolve this now-urgent problem.</p>