4 DAYS FOR A CREDIT CHECK

I recently tried to upgrade my Telkom mobile contract. After completing the forms we were told that a manual credit check was necessary. We were advised that it should be done by Friday or Saturday. My dad went in on Friday to the store to check the progress and was told that the case had not even been look. The staff also mentioned that the people responsible do not work weekends. I then opted to call the call centre where an agent advised that the credit team does work weekend. Today I went in and was told that nothing was done still. At MTN a credit claim is answered within 24hours and Telkom takes 4 days to do nothing. I live in Durban and my dad lives in Joburg, in order for this upgrade to be done we need to be together, I leave to Durban on Tuesday morning and will not be able to do this again for some time. I am appalled at the manner in which this was done and feel that staff couldn't care less. Worst service!