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Belinda B
1 reviews | Active since Mar 2017
10 Jan 2019, 09:19
4 DAYS AND COUNTING FOR SIM SWAP - TELKOM CANAL WALK
On Monday 7 January 2019 I took my new device to Telkom in Canal Walk to do a Sim swap in order to keep my existing phone number - note, I am already on the network and so it's just a simple Sim swap and no porting. The consultant told me my phone would be out of order until Tuesday night 8 January, but LATEST Wednesday 9 January. I phoned yesterday and eventually got through the afternoon only - just to be told I'm in a queue and no guarantee on when my phone will be in use!!! It's now THURSDAY, 4 DAYS LATER and I'm getting nowhere. Seriously contemplating cancelling with Telkom and using another network because their network connection isn't that great either.
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Belinda B's updateReviewer Update
10 Jan 2019, 09:26In the meantime, no one can reach me on my number - it's just dead, doesn't ring, nothing and I can't make contact with anyone from my number. The lady I spoke to said the only person who can do something about it is the consultant and that she'd send him mail to try and speed things up. I also never received a reference number for my call.
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Belinda B's update10 Jan 2019, 09:26
Reviewer Update
In the meantime, no one can reach me on my number - it's just dead, doesn't ring, nothing and I can't make contact with anyone from my number. The lady I spoke to said the only person who can do something about it is the consultant and that she'd send him mail to try and speed things up. I also never received a reference number for my call.