4 DAYS AFTER REPORTING A FAULT STILL NO REPAIR

We reported a fault on our Telkom line on the website on Friday and received an email back with reference number and a link where we can track the process Today, 4 days later, the message is still the same. We phoned Telkom yesterday and was told by Christian Zuma that the case was handed to a technician who will call us. This morning I phoned again after we haven't had any call, and Silindele told me I was given the wrong information, the case is now only going to be given to a technician. She can't tell me when Telkom will actually send a technician and when he will come to our site - it depends on the availability of technicians. This is a business number and is causing a lot of problems<br> From: Self Service [Email Removed] <br> Sent: Friday, January 15, 2016 9:19 AM<br> To: [Email Removed]<br> Subject: Telkom SA: Your Fault Reference for ***<br> Dear customer <br> Thank you for using our online fault reporting solution. <br> Your fault has been logged on the following telephone number *** and the Reference number is: 140CTZ150116 <br> Please refer to your Fault Reference number in all correspondence with Telkom in this regard. <br> Alternatively you