3Weeks, still no phone

On the 12th of March I signed up for the Iphone5s deal from Telkom for R299, after numerous calls and promises I still have not received my phone (2015/04/01), this is totally unacceptable, other people who signed up the same time as myself received theirs in a couple of days. This has been absolute horrible experience from Telkom, this is the kind of service I expect from CellC, so much for trying to support you guys.