RF
Ruchan F
1 reviews | Active since Oct 2016
02 Feb 2017, 07:47
3rd World Service - SHOCKING!
<p>I am speechless! </p> <p> </p> <p>Telkom, you call centre is the biggest joke in South Africa - but why am I surprised?! </p> <p> </p> <p>I have an ADSL line with phone number. I ordered the new LTE service. First Telkom did not have record of this order, then went on to cancel my ADSL service AFTER I CALLED YOU TO CANCEL THE TERMINATION OF THE ADSL - in other words, I wanted you to keep my ADSL active because you never delivered the LTE router etc. </p> <p> </p> <p>I own a business and people depend on the Wi-Fi service I offer - thanks to your inability to action a plain and simple request, you are causing me huge headaches. </p> <p> </p> <p>I was advised by the call centre agent that the service would remain active as she logged a case to the agent TO NOT PROCEED WITH the cancellation. But, as always the customer suffers the result of incompetence. </p> <p> </p> <p>I WANT THIS SERVICE RE-ACTIVATED IMMEDIATELY. I won't call you call centre because not one agent knows what he/she is doing and only knows how to tell a customer to call this number and that number - no one can resolve a query. You on-line chat service is an pointless service because the agetns just reply with call this number etc. What's the point. You customer service agents do your business more harm than good.</p> <p> </p>
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Replies (4)
Telkom's replyOfficial
02 Feb 2017, 11:47Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply02 Feb 2017, 11:47
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
RF
Ruchan F's updateReviewer Update
03 Feb 2017, 09:17Hi Busi,
My ADSL is still not rectified! Telkom cannot expect me to re-order this service from scratch - and telling me the service will be restored in 7 - 14 working days is! This is unacceptable. I am a service provider and my business is suffering due to Telkom's incompetence.
Furthermore, I cannot access my reservations system nor process payments - my entire business is now suffering.
I want my original service re-instated - I am not applying for a new subscription! If you switch it off, you can switch it on.
If your network went down, do you think that your CEO will wait 7-14 working days...No. Well, the same applies to my business.
I want a solution today or this will go all over social media. I also want the call recording between me and the agent to have proof that you were instructed not to terminate this service so I can pursue this in the event of loss in income.
RF
Ruchan F's update03 Feb 2017, 09:17
Reviewer Update
Hi Busi,
My ADSL is still not rectified! Telkom cannot expect me to re-order this service from scratch - and telling me the service will be restored in 7 - 14 working days is! This is unacceptable. I am a service provider and my business is suffering due to Telkom's incompetence.
Furthermore, I cannot access my reservations system nor process payments - my entire business is now suffering.
I want my original service re-instated - I am not applying for a new subscription! If you switch it off, you can switch it on.
If your network went down, do you think that your CEO will wait 7-14 working days...No. Well, the same applies to my business.
I want a solution today or this will go all over social media. I also want the call recording between me and the agent to have proof that you were instructed not to terminate this service so I can pursue this in the event of loss in income.
RF
Ruchan F's updateReviewer Update
03 Feb 2017, 09:47I have also escalated this to someone in headoffice
RF
Ruchan F's update03 Feb 2017, 09:47
Reviewer Update
I have also escalated this to someone in headoffice
RF
Ruchan F's updateReviewer Update
16 Feb 2017, 11:20CAN SOMEONE TAKE RESPONSIBILITY AND GET THIS SORTED!!!!!!!!!!!!! YOU SPOKE TO ME, RE-ORDERED THE ADSL SERVICE, SENT ME CONFIRMATION THAT THE TECHNICIAN WILL BE AT MY HOUSE TODAY - AND GUESS WHAT - TELKOM DOES WHAT TELKOM DOES BEST - HAVE NO CLUE ABOUT THE TECHNICIAN - NOTHING ON YOUR SYSTEMS AND I HAVE ALL THE PROOF THAT IT WAS BOOKED.
PHONE ME IMMEDIATELY ON ********** 565 TO RESOLVE THIS.
DON'T EVEN THINK ABOUT SENDGING IT TO THE RIGHT DEPARTMENT - YOU WILL ACTION AND REMEDY THIS IMMEDIATELY. IWANT A TECHNICIAN AT MY HOUSE TODAY STILL OR ALL HELL WILL BREAK LOOSE. GET SOMEONE CAPABLE TO RESOLVE THIS
RF
Ruchan F's update16 Feb 2017, 11:20
Reviewer Update
CAN SOMEONE TAKE RESPONSIBILITY AND GET THIS SORTED!!!!!!!!!!!!! YOU SPOKE TO ME, RE-ORDERED THE ADSL SERVICE, SENT ME CONFIRMATION THAT THE TECHNICIAN WILL BE AT MY HOUSE TODAY - AND GUESS WHAT - TELKOM DOES WHAT TELKOM DOES BEST - HAVE NO CLUE ABOUT THE TECHNICIAN - NOTHING ON YOUR SYSTEMS AND I HAVE ALL THE PROOF THAT IT WAS BOOKED.
PHONE ME IMMEDIATELY ON ********** 565 TO RESOLVE THIS.
DON'T EVEN THINK ABOUT SENDGING IT TO THE RIGHT DEPARTMENT - YOU WILL ACTION AND REMEDY THIS IMMEDIATELY. IWANT A TECHNICIAN AT MY HOUSE TODAY STILL OR ALL HELL WILL BREAK LOOSE. GET SOMEONE CAPABLE TO RESOLVE THIS