3rd week without service

Our Telkom land line and wi-fi was dead on the 11th of July 2015. We reported it and they fixed it after 5 days. We had service for two days when the line went down again. We have reported it on the 22nd of July and is still waiting for a technician. We have phoned twice to follow up and they keep on 'escalating' the matter - unfortunately we have to pay after weeks of no service