3rd week without internet

We were struck by lightning which took out our landline and adsl. We reported this on the 8 th February. Since then not a single technician has worked on this. Technicians keep getting assigned to our case but never seem to get to us. At the end of the day all the faults get taken away and re-assigned to another technician the following day. But we always seem to be at the bottom of the list! This is unacceptable, I work from home and this means loss of income! What can we do? Unfortunately we are tied into Telkom for another whole year but surely this is a breach of contract? Can someone please help or advise?