RS
Ryno S

1 reviews | Active since Jun 2015

14 Oct 2015, 10:38

3rd Time *****ing money after cancelation

This is my second Hello Peter complaint against 8ta Telkom. The first I canceled but they continued to take money out of the account. A Guy contacted me and sorted everything out(it seemed) They finalized the cancelation in JUNE immediately. the contract is R299.00 in August they withdrew R598.00 out of my account.<br> Called and they gave me a reference I cant remember. Now beginning of this Month another R598.00 was ****** from my account. I logged a call the 2nd and they say 5working days. Its the 14th and still no money paid back. I called the 8ta helpdesk and they said they only owe me R598. I asked to talk to a Supervisor and they put me on hold \for just a moment"20min later I hanged up. This is unacceptable. After how many complaints and how many times you guys said you will not take the money again and again you lie to your costumer and that is theft. I will be happy to go to lawyer but I am unable to pay for one atm so I ask PLEASE can someone assist me for the last time so I don't have to fear that Telkom will ***** my money again EVVER?"""

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Replies (1)
Telkom
Telkom's reply14 Oct 2015, 11:48
Official
Hello Ryno#1808,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM156352

Regards
Luleka
Telkom Social Media Team