JP
John P

1 reviews | Active since May 2015

29 Jul 2015, 20:02

3rd time on Hello Peter/3 months telkoms mess up

From 4th of May Telkom has been promising to fix the contract they cancelled by mistake ,I signed a 24 month contract August 2014 and haven't been able to use it from the 4th of May ,only reason why Telkom phoned me Christa from accounts was because I stopped paying my account she promised me that she would fix everything she smsed me and phoned me better than the 40 other people I have spoke to but after 3 months contract still hasn't been reinstated credit still hasn't been passed on my account and I refuse to pay the 3 months instalment for a phone contract that the Richards Bay branch Shareen cancelled the new contract for Telkom mixer instead of the old one can someone very HIGH UP who has the POWER to do everything in 1 DAY please phone ,don't get a CONSULTANT or ACCOUNTS person to phone me and waste my time by giving me false hope my no is ***,by the way I have emailed my problem to the National complaints commission ,your managers and everyone else that I have spoken to don't know what customer service IS ,this is the 3rd time complaining on hello peter about the same matter,correct contract is ***,one that must be cancelled ***<br> Regards<br> John Park

0
Replies (1)
Telkom
Telkom's reply29 Jul 2015, 20:56
Official
Hello John 51889,

Sorry to hear about that.

Your query has been escalated to our Sales Section for them to investigate and provide feedback to you as soon as possible.

Kind Regards
Charl
Telkom Social Media Team