3rd time lucky with Telkom?

This is my third HelloPeter report for the same case with Telkom. <br> <br> 1st Telkom Response:<br> Thank you for making contact with us.<br> Please be assured that this matter has been escalated to the relevant department and feedback will follow.<br> Your reference number is SM182446.<br> We apologise for any inconvenience caused<br> <br> 2nd Telkom Response<br> We are truly sorry for the inconvenience caused and the experience.<br> Please be advised that we have escalated your query to a Manager in our mobile department for urgent attention and feedback.<br> <br> This matter still remains unresolved. Upgrading the response from \we apologise"to \""we are truly sorry\"" is not an acceptable resolution. <br> <br> Six weeks later I still await a valid resolution and explanation not a simple copy&paste response which is unacceptable to any customer of a company in any industry/sector. """