3rd ticket for same fault but never fixed

I have just logged the third ticket for Telkom to fix a fault. I am paying for a 4MB line and my average speed that I am getting is 0.02MB<br> <br> I had an intelligent person that contacted me from Telkom after my second report of the fault and we found out that the line is over congested by 31% and that they where aware of that. The dslam's where meant to be fixed on 17 November 2015 at the exchange but apparently <br> <br> Telkom does not care that we cannot use the internet but is happy to continue to take my money every month even though they do not deliver the service that I am paying for.<br> <br> As a result I am behind in my studies from the last roughly 40 days as 3G internet is too expensive for online tutorials.<br> <br> I demand that Telkom resolves this issue immediately and refunds me from the date that I reported the first ticket. This has been going on for long enough and it is unacceptable to pay for a service and get ignored for the service that I am paying Telkom for.<br> <br> If you are unable to provide the service, then offer your facilities to a company that cares for its customers and maintains its infrastructure and close your doors.