1 reviews | Active since Sept 2016

12 Sept 2016, 14:22

3rd Repeat Fault ... still not fixed

<p>Telkom worked in our area from 16-18 August - send sms to warn about intermittent internet access. </p> <p>Logged fault 39crk190816 - escalation 887145. Fault closed on 10 sep - not resolved. Logged repeat fault 269crk100916 - fault closed on 11/09/2016. Same technician Mboniseni was assigned to the fault ... never phoned, never pitched and he does not pick up his phone when call centre tries to get hold of him. Logged 3rd repeat fault 111crk120916 ... requesting another technician be assigned. Reported incident on twitter @telkomza on 29 august 2016. Lots of apologies and lots of empty promises of feedback.</p> <p> </p> <p>Get your sh*t together ..... very dissappointed</p> <p> </p>

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Replies (2)
Telkom
Telkom's reply12 Sept 2016, 15:52
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

's update14 Sept 2016, 09:52
Reviewer Update

Still awaiting feedback