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Marc S

1 reviews | Active since Nov 2017

20 Nov 2017, 12:23

3rd part

I would like to complain about Telkoms 3rd party service level which in return reflect badly on Telkom as services provider to there customers. I receive faulty device from Sell Direct and now I can not get hold of them and Telkom is tell me that because it 3rd party they can not do anything about this. I think this is unfair as they appointed Sell direct to trade on behalf of Telkom and selling there products.

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Replies (3)
Telkom
Telkom's reply23 Nov 2017, 08:46
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

MS
Marc S's update23 Nov 2017, 13:55
Reviewer Update
Good day Yazied Kindly provide me with the following: How can I replace my faulty device which sell direct offered me.
Telkom
Telkom's reply29 Dec 2017, 14:06
Official

Hi Marc02,

We apologize for the incovinience caused.

Please be advised the Sell direct Manager will get in touch with you.

Regards
Caroline
Telkom Social Media Team.

Best regards,