MK
Manshil K
1 reviews | Active since Aug 2014
03 Nov 2015, 21:28
3rd month of being charged a Migration Penalty
I was on a 10gig + 10gig internet contract, and in July 2015 I upgraded to the Homeoffice 50gig LTE contract, and was told in store that all penalties would be waived. It is now November and i keep receiving invoices showing that I'm paying a migration penalty. I have already paid the migration penalty twice. Please rectify this on your system and refund me my money. if you're unable to amend this, i want to cancel this contract!<br> <br> I'm awaiting your response.
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Telkom's replyOfficial
03 Nov 2015, 23:05Hello vanryderz,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM164103.
Regards,
Joshua
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM164103.
Regards,
Joshua
Telkom Social Media Team
Telkom's reply03 Nov 2015, 23:05
Official
Hello vanryderz,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM164103.
Regards,
Joshua
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM164103.
Regards,
Joshua
Telkom Social Media Team