1 reviews | Active since Jan 2016
3rd hp complaint still no service since 18 Nov
Dear Telkom I am still waiting for somebody to fix my slow adsl since the 18th Nov. I have spoken to many people at Telkom since 18th Nov. There is a serious issue between the Helpdesk, complaints department and your useless technical department. Management is clearly non existent in Telkom (Does not want to get involved in anything). Helpdesk blocks you on purpose from speaking to any managers.<br> <br> Nothing has changed, ADSl speed still 0.25 Mbps, ping between 1500 -2500 ms. Here is all the support calls (164CRK040216, 739CRK030216, 234CRK210116, 1078CRK070116, 253CRK041215, 178CRK271115, 302CRK181115). Since nobody at Telkom wants to help me what else can I do but to cancel all my services. I will be cancelling all my Telkom service this week. Telkom thanks for nothing....<br> <br> <br>
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM191974
Regards
Gezla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM191974
Regards
Gezla
Telkom Social Media Team
