3rd Complaint still no feedback or call

This is so frustrating, this is our 3rd complaint to Telkom. Both my daughter and son in law logged a complaint on hellopeter regarding a laptop application made at Telkom The Glen. I app**** for a laptop and adsl line on Sunday. I was told I was selected for manual credit vetting and would be contacted yesterday. No one has contact me we have been trying to contact The Glen store - 25 calls from myself, 30 calls from my daughter and 15 calls made by my son in law and no answer phoned 10213 can not help us gave us the managers number also no answer. How long will we be waiting for someone to attend to us. You keep replying to their complaints on hello peter that the matter will be sorted but no one phones us. If this is the service Telkom is offering I am seriously thinking about rather cancelling the adsl line and laptop and rather going somewhere else because being treated like this as a new customer is shocking.