1 reviews | Active since Apr 2017
3rd complain, still waiting to speak to a consultant
<p>My reference number is AI ********** </p> <p> </p> <p>3rd complaint, still waiting to speak to a consultant.</p> <p>After still waiting for one of your consultants to contact me I eventually tried to phone your call centre...again...twice. I was on hold for 14 minutes and then had to hang up as a client phoned (this is my business number.) I phoned again and was then on hold for 11 minutes before I had to hang up again. I have the screemnshot to prove it! PLEASE, PLEASE, PLEASE phone me back today!!!!</p> <p>Shocking customer service!</p>
Hi Moenieb
Thank you for your reply but I need this to be fixed now. All I get form you guys is messages, nothing else. If someone would actually be bothered to do their job they can contact me and we can conclude my uptgrade over the phone, it will take less than an hour. I have tried to phone telkom but it is simply not possible for me to spend 20-30 min on hold to your upgrade department.
I would appreciate a reply from you as to when you are going to contact me so I can complete my upgrade.
Hi Moenieb
Thank you for your reply but I need this to be fixed now. All I get form you guys is messages, nothing else. If someone would actually be bothered to do their job they can contact me and we can conclude my uptgrade over the phone, it will take less than an hour. I have tried to phone telkom but it is simply not possible for me to spend 20-30 min on hold to your upgrade department.
I would appreciate a reply from you as to when you are going to contact me so I can complete my upgrade.