3mths after logging call and still have issues

I logged a call for an intermittent connectivity issue with telkom ADSL. I am still experiencing the same intermittent connectivity. It is ridiculous that the fault is still open nearly 3 months later and nobody has bothered to resolve it. Since our line has been installed the line speed is slow and drops constantly. Sometimes ping rates are over 140 and speeds below 0.50mb. Line quality just doesn't exist. When you call Telkom they reset port and the issue resolves for 2-3 days and then goes back to being intermittent.<br> <br> Please urgently investigate ***