MC
Marina C

1 reviews | Active since Mar 2012

14 Sept 2017, 23:25

3months no action from Telkom.

I took out contracts with Telkom, of which they have deducted the money for - per month - however, calls were logged within days to advise that I dont have signal - even after they said I have. The shop in Highveld mall gave up trying and said that they are not Telkom - they are an external service provider - but willing to sell me contracts. After hours on the phone, many case numbers and emails, my contracts are still not cancelled and they are still deductible money! Shocking service and in breach of their own contracts! They close the case when its not resolved, yet you get a mail with the next invoice. You and your service providers are disgraceful!

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Replies (5)
MC
Marina C's update15 Sept 2017, 15:56
Reviewer Update
Hi there ID number: ********** 129084 Thanks Marina
MC
Marina C's update18 Sept 2017, 09:41
Reviewer Update
Thanks, what is the time estimate? Please ensure that no further deductions goes off from my account. Thanks
MC
Marina C's update18 Sept 2017, 15:40
Reviewer Update
Hi Im not understanding how / what this has to do with the techinal department. The contract was cancelled, devices handed in and my account is still getting deducted. I want a refund as I could bot make sure of the service which I paid for
MC
Marina C's update27 Feb 2018, 10:20
Reviewer Update
Hi Telkom started deducting money from my account again and is now stating that I owe them money - handing me over to the ITC. You continue to amaze me by the terrible service and maladministration. I requested a formal letter from Telkom stating that I do not owe them any money and that my account was closed - its been four months without a reply. Shocking!!!!! Unacceptable - something should really be done about how you do business !
MC
Marina C's update05 Mar 2018, 10:28
Reviewer Update
Still no feedback from @TelkomZa