39 days!!!!! Still no phone or feedback!!!

On 31 January 2015 I booked my phone in at the Telkom express shop in Century City with no scratches, cover damage and in original box,clearly stating waterdamage to the agent. We asked to be called with a quote before any repairs are done, in which the agent confirmed that it's not a problem and that it can take up to 21 working days. Two weeks later I went back to enquire as I received no sms or call from the repair centre. They then confirmed that the repair centre only received the phone on 10 Feb 2015. They promised to make contact which never happened. I went back a few days later when Chad checked on the system and told me that my phone was fixed with R0 cost. They only had to courier it back to them. On 23 Feb I received an sms stating my apple iphone 5s has been dispatched back to Telkom express, Canal walk, handset will be delivered in 4 days. Went there 5 days later to collect my phone, they gave me a waybill and contact number for CCD couriers. On Mon,M Marx confirmed that they never received my phone. After several call and trips to the shop,they gave my phone back in bubble wrap and money bag, scratched and damaged. Still waiting on F de Bruyn and Telkom head office!!